listener for the message

This is Frank Larsen from Scandinavian Conferences.
It’s 9.30 on Wednesday morning.
I’m ringing about the sales report.

· Make requests simple and polite

Could you send me the report, please?
Could you please call me back?

· Give clear contact information

I’m in Helsinki until Friday.
My telephone number is 346 766.

Talking messages

The following phrases are useful for taking messages.

· Offering help

I’m afraid she’s not here today. Can I help you?
I’m afraid he’s visiting a client. Can I take a message?

· Asking for information

Could I ask who’s calling, please?
Could you give me your fax number, please?

· Checking information

Could you spell that, please?
So, that’s 27 November.

· Promising action

I’ll give her the message as soon as she’s back.
I’ll ask her to call you as soon as possible.

Encouraging conversation

We can encourage conversation in the following ways.

· Showing interest/surprise

Really?

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