l you back.
I’m afraid there’s been a problem with…
I’m sorry about this. We’ve changed our procedures so it won’t happen again.
We apologise for the mistake. It won’t happen again.
Our apologies for the mix-up. We’ve sorted things out now.
We’ve looked into your complaint and it seems to be justified. Can we offer you some sort of compensation?

Here are some ways of talking about where something is:

Is the golf course far from Khania?
Is the Athena Hotel a long way from the golf course?
Where exactly is the hotel Located/situated?
Where is the hotel in relation to the golf course?
Which is the most convenient hotel for the course?

The khania Palace Hotel is in Ayios Marina, not far from the center of the town.
The Athena is in the middle of Khania, right on the port.
The Apollo is in a place called Kolimval, about 25 km west of the golf course.
The Helena is (right) opposite the entrance to the golf course.
This hotel is very convenient for the course. In fact, it’s right next door.

Leaving answering machine messages

When we leave messages, it is important to be very clear.

· Prepare the

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