e problem more indirectly by saying:

I’m sorry to have say that but…
I’m sorry to bother you but…
I think you may have forgotten…
It may have slipped you mind, but…
There may have been a misunderstanding about…

In some situation, but only if you’re talking to someone you know really well, it may be necessary to say more directly:

What are you going to do about…?
I’m not at satisfied with…

But only in extreme cases, if you’ve already tried more polite methods, would you have to threaten someone:

Look, if you don’t send your engineer to repair the machine, we will be forced /obliged to cancel our next order.

Or you can write:

Unless you pay the account within seven days, we will please the matter in the hands of our solicitors/ attorneys…

If someone complains to you, or if you think they’re likely to complain, it may be wise to apologize-even if it wasn’t really your fault. Then you can promise to put things right:

Sorry, my fault.
I’m very sorry. I didn’t realize.
There has been a slip-up/problem in our…dept.

Or you can write:

We are very sorry abo

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