Making arrangements

The following phrases are useful for making arrangements.

· Suggesting times and dates

How about/What about the following week?
Shall we say 14 February?

· Asking for suggesting

When would suit you?
Did you have a time/place in mind?

· Saying we are unavailable

I’m afraid I’m busy then.
I’m sorry but I can’t make it then.

· Using the present continuous for talking about fixed arrangements

They’re working on another project until 12 February.

Complaining about poor performance

I’m calling/phoning/writing to complain about…
There’s some sort of delay/hold-up/problem.
There seems to be a problem with…
Things are in a mess.
Something has gone wrong somewhere.
There seems to be a problem in the system.
I’d like to make a formal complaint.

What’s going on?
Can you tell me what’s happening?
Who’s in charge of this?
Could you look into this?

Responding to complaints

I’ll look into this and get back to you.
My colleague Mr./Ms X deals with this. I’ll get him/her to cal

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