英：

There are numerous variations as to how a business call might proceed. Following are some examples:

Salutation

● Good afternoon

Identification

● This is Jane at ABC Corporation

● ABC Corporation. Solanis here.

● Jane Solanis. ABC Corporation.

(it’s acceptable to state either your first or last name only, or both)

Offer of Service

● What can I do for you?

● Can I help you?

● Who would you like to speak to?

Responses

● May I speak to…

● Please hold.

● She’s in a meeting.

● He’s out of town.

● She’s unavailable right now.

● May I take a message?

● Can you tell me when … will be in?

● Please have … call me back.

中：

商务电话会根据具体情况，有多种应答和问候方式。看看下面的例子：

招呼

● 下午好。

身份确认

● 我是Jane，这里是ABC公司。

● ABC公司，我是Solanis。

● Jane Solanis, ABC公司。

（说出你的名或姓，或是都说出来也可以。）

提供服务

● 我能帮你做什么？

● 需要帮助吗？

● 请问你找谁？

回答www.51education.net

● 我想和……通话。

● 请稍等。

● 她在开会。

● 他出城了。

● 她现在不太方便接电话。

● 要留口信吗？

● 你能告诉我…什么时间在吗？

● 请……给我回电话。
商务电话应答和问候方式